Help when you need it

Micro support

Start with the quick checks below. If something still feels wrong, send a short description and we’ll help you narrow it down.

Contact Micro support

Include what you were trying to do, whether you were using the web or iOS app, and the exact error text. Do not send passwords, access codes, private keys, raw health exports, or attachment contents.

Email support

Sign-in trouble

Micro’s production sign-in opens a secure system browser through Amazon Cognito and your chosen Google or Apple account.

Allow the authentication window to return to Micro after you choose an account.
If you cancel or the request expires, return to Micro and start sign-in again.
On iPhone, confirm Micro can open links and that your network is not blocking Apple, Google, or Cognito.

Changes are not syncing

Micro saves signed-in work to the production workspace and displays its current sync state.

Check that the device is online, then reload or pull down to refresh.
Confirm both devices are signed into the same provider account.
Do not sign out of Guest mode if you still need that isolated Guest workspace.

Reminders

Browsers check reminders while Micro is open. The iOS app schedules local reminders on the device so they can arrive after Micro is closed.

Turn reminders on from Settings and accept the device permission prompt.
If permission was denied, change it in browser site settings or iOS Settings → Notifications → Micro.
Open the iOS app after changing reminder dates so its local schedule can sync. Micro does not require push notifications for these alerts.

Locations and contexts

Location-aware contexts work only after you choose a device or IP location option.

For device location, allow while-in-use permission when prompted.
Map search positions the Google map; click the intended point before saving.
IP location is approximate and can be inaccurate on VPN or corporate networks.

Imports

Micro previews supported exports before adding anything to your profile.

Use the original OmniFocus, Habitify, MyFitnessPal, or Apple Health export.
For Apple Health, select the original ZIP or export.xml without editing it.
Review the preview and warnings before confirming the import.

Sharing

Sharing is tied to verified Micro account emails and the role chosen by the owner.

The recipient must sign in with the same verified email that was invited.
Check the Shared workspace for pending invitations.
For intersections, an item must match every selected condition to be shared.

Attachments and permissions

Camera, microphone, and photo access is requested only when you choose a related attachment action. Downloads from the iOS app open the native share sheet. If a file fails, confirm it is no larger than 8 MB and try another supported file from the same item.

Account and data requests

You can remove individual tasks, projects, habits, comments, attachments, imports, and sample data using their controls in Micro. Full account and Guest-workspace deletion is available in Settings → Delete account. Micro removes active account data and attachments, authored contributions in shared work, and the Cognito identity for a signed-in account.

If you signed in with Apple, first open Settings → [your name] → Sign in with Apple → Micro → Delete on your iPhone. Cognito does not expose Apple’s authorization token for Micro to revoke directly. Follow Apple’s official instructions, or email support@micro2do.com if you need help.

Read the Micro privacy policy for the information Micro stores, the providers it uses, and its current backup-retention practices.

When you write to support

Useful details include:

web, installed web app, or iOS app;
device model and operating-system version;
the workspace and action involved;
the exact error message and approximate time it occurred; and
a screenshot with personal task, health, location, and sharing details removed.